PAYMENT
1. What payment methods are accepted?
The payment methods currently available for your order are shown at checkout on qezuo.com.
2. Will I have to pay taxes?
Customs rules and tax policies differ by country or region. If import duties, taxes, or customs charges apply, the customer is responsible for paying them. Please contact your local customs authority for details.
3. Can I cancel or change my order?
To request a cancellation or change, email contact@mail.qezuo.com within 24 hours after placing your order. Once an order enters preparation or has shipped, it cannot be cancelled or changed. A request is not confirmed until Qezuo approves it.
SHIPPING
1. Does Qezuo ship to my country?
Available shipping destinations are shown at checkout. If your destination cannot be selected, we are currently unable to ship there.
2. How much does shipping cost?
Orders over US$59.99 qualify for free standard shipping. Otherwise, standard shipping costs US$5.99. Promotional free-shipping offers may also be available from time to time.
3. How long will it take for my order to arrive?
Total delivery time consists of processing time plus shipping time. Customs delays, weekends, public holidays, and unforeseen events are not included.
Processing time: 3–5 business days.
Standard shipping time: 7–12 business days.
Delivery to some regions may take longer because of carrier or customs conditions.
4. How can I track my order?
After your order ships, Qezuo will send tracking information to the email address used at checkout. You can check the shipment at https://www.17track.net/en. Please allow 1–2 business days after dispatch for tracking updates to appear.
5. What if my package does not arrive?
If your package has not arrived 30 days after it was shipped, email contact@mail.qezuo.com with your order number and tracking information. Qezuo will review the shipment and provide an appropriate resolution, such as a replacement or refund.
